School Complaints Procedure

Complaints Procedure

Concerns and Complaints about School September 2018:


Notes for Parents

If you have a concern or complaint we would like you to tell us about it as soon as possible.


Informal Stage

First, speak to a member of staff. Most concerns can be sorted out quickly by speaking to your child’s class teacher or someone in the school office.

If you are still unhappy, speak to the Headteacher. All staff will make every effort to resolve your problem informally. They will make sure that they understand what you feel went wrong, and they will explain their own actions to you. They will ask what you would like the school to do to put things right. Of course, this does not mean that in every case they will come round to your point of view but it will help both you and the school to understand both sides of the question. It may also help to prevent a similar problem arising again. Most concerns are resolved informally. Very occasionally there is a need for further action.


Formal Stage

You may find it helpful at this stage to have a copy of the full statement of the General Complaints Procedure and our Complaints Policy, as this explains in detail what procedures are followed. If your complaint is about an action of the Headteacher personally, then you should refer it to the Chair of Governors. You can contact him/her through the school.


In other cases:

The Headteacher will ask to meet you for a formal discussion of the problem. You may take a friend or someone else with you if you wish. The Headteacher will conduct a full investigation of the complaint and may interview any members of staff or pupils involved. You will receive a written response to your complaint to resolve the matter.

If you are still not satisfied you may wish to ask the Chair of Governors (Mrs Rizwana Zaahid) for referral of your complaint to the Complaints Committee of the Governing Body. You will be invited to attend and speak to the Committee at a meeting which the Headteacher will also attend. The General Complaints Policy / Procedure statement explains how these meetings operate.